Case Studies

Case Study: QC Apps for Global Leading Fashion Brand and Chain Stores

BUSINESS BACKGROUND

• Headquarter : California, USA, with 10+ Worldwide Merchandising Offices in Mexico, China, Thailand, Indonesia, Pakistan, Bangladesh, Taiwan, Hong Kong
• 300+ Garment Suppliers in US, European and Asia Countries
• 50+ In-House and Outsourcing Garment Inspectors
• 800-1,000 Fashion Styles and Sales Orders Per Month
• 2,000 – 3,000 QC Reports Per Month
• Centralised IT Team focus in Network Infrastructure

GAP in Existing Quality Control Processes

• Quality Control Process is Manual and Data Sharing is Slow!
• Quality Control Reports for Customers are Handwritten and in Basic EXCEL format, Data Presentation and Result Interpretation are Not Systematic!
• Inspectors Spend Too Much Time (Normally ½ day) to Prepare QC Reports with 100+ Images after On-site Inspection!
• Customers Complain on QC Reports, Frequent Delays and Inconsistent!
• Managers Being Chased Constantly on Decisions, External and Internal!
• QC Analysis Reports Preparation Time is 1 week to 10 days!
• QC Changes Tedious to Upgrade, Implement and Ramp In!

TARGET RESULTS

• Save Time: Increase Daily Productivity of Inspectors and Reduce Data Entry and Manipulating Time!
• Strengthen Process: Standardize QC Checkpoints, Defect Codes, Early Alerts, etc!
• Real Time Reports: QC Reports are Ready Real Time for Suppliers, Customers and Managers!
• Big Data Availability: All Historical QC Data are Accessible 24/7, so are the Analysis & Trend KPI Reports!

TOOL – CLOUDQCAPPS (Operation)

FINAL RESULTS & BENEFITS for CUSTOMERS

• Report Automation on Various Reports Over 2000/month
  • QC Reporting Time Reduces from Average 90 mins to 30 secs
  • Intelligent Big Data Analysis During Off Work Hours
• Strengthen Workflow and Eliminate Human Input Problems
  • Reduce Staff Training Effort, Improve their Confidence
  • Do ONCE : No Data Re-input to avoid Human Errors
• Save QC Time and Cost
  • QC Inspectors – QC Productivity Increased Significantly
  • QC Manager – Accurate KPI Reports created within 15 mins
• Resource Planning and Assessments
  • People – QC Staff Workload Scheduling and Performance Assessments
  • Contractors – Analysis on Defects Pattern and Failures Trend, Allowing
    Tight and Precise Quality Assurance on Inbound Services and Supplies

Customer Feedback : QC Department Costs Reduced by 33% !!